Connect to Kindness Privacy Policy

Applicable from July 2020

Your privacy is important to us

We want you to understand how and why we collect and use information about you so that you're happy that you can trust us with your personal information.

Connect to Kindness is committed to letting you know what information Connect to Kindness collects about you, how and when it's collected and what happens to that information.

In this policy "we" and "us" means Connect to Kindness. When you provide us with your personal data, Connect to Kindness is the data controller and is responsible for ensuring that your personal data is kept safe and used legally.

It is important that you read this privacy policy when we collect your data so that you fully understand how and why we are using your data.

By accessing and using our services, you are agreeing to the terms of this privacy policy.

We may update this privacy policy from time to time and we will post any changes on our website at


Why does Connect to Kindness need my personal information?

Sharing your data with us means that we can deliver a much better, more personalised service to you which is designed to meet your needs.

We'll be able to contact you with information you might find useful and get in touch with you if you take part in our campaigns and we have explained a bit more about how we use your data depending on how you interact with us below.


How and why does Connect to Kindness use my data?

Data protection law states that we must tell you how and why we use your data and our legal basis for using your data. You can choose what information you provide to Connect to Kindness about yourself.


Connect to Kindness Account Holder

If you have or intend to register to have an account with Connect to Kindness, you may be asked to give us basic information about yourself including your full name, date of birth, gender, postal address, email address and telephone number. You might register your direct marketing preferences.

We will also collect information about how you use Connect to Kindness, including your viewing history, IP addresses, geolocation data, browser type and version, operating systems, device identifiers and information about how long you have stayed on certain pages of our website. More information about how we collect this type of technical data is available in our Cookies Policy.

We use your contact details to let you know about events that we think might be of interest to you in line with your direct marketing preferences. We will also use your contact details to update you about our services or to help you get the most out of the services.


Survey/Poll Participants

If you participate in a survey from Connect to Kindness, we may ask you for your name, postal address, home address, gender, age/date of birth, telephone number, your likes and dislikes and other feedback and question responses.

We may collect technical data such as internet IP address and browser type.


Recipients of marketing information

If you receive marketing information from Connect to Kindness, we may hold details of your name, date of birth, postal address and/or email address.

We will use your details for the purpose of sending you information regarding Connect to Kindness services and only when you have agreed to us doing so (e.g. by opt-in).

Every marketing communication sent to you will have details as to how to unsubscribe if you no longer wish to receive these messages.


Valid Reason for using your personal data

We will only use your personal information where we have a valid reason for doing so (known as the lawful basis for processing). The valid reason will depend on how and why we have your personal information.

Generally, we'll only use your personal information on the following lawful basis:

  • That you have told us that you would like us to use your personal information for an agreed purpose (Consent). You have the right to withdraw consent.


Data anonymization and aggregation

We may anonymise or aggregate your personal information in such a way as to ensure that you are not identified or identifiable from it.

We may use anonymised or aggregated data for a variety of reasons, for example, for statistical analysis and administration including analysis of trends, to carry out actuarial work, to tailor services and to conduct risk assessment and analysis of costs and charges in relation to our services.

We may share anonymised or aggregated data with third parties.


Does Connect to Kindness share my data with third parties?

Connect to Kindness will not sell your data to anyone else.

We may share your data with other members of the Connect to Kindness group, for the purposes of shared services or business management and optimisation.


What rights do I have to control my data?

Under data protection law, depending on the legal basis which Connect to Kindness is relying on to use your data, you have a number of different rights. A summary of those rights and our obligations are set out below. More information about your rights and our obligations can be found on the ICO website

  • Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it. You may be required to send us proof of identity.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
    Withdraw consent where we are processing your personal information on the basis that you have told us that you want us to do so, you can withdraw this consent by unsubscribing to marketing communications using the "Unsubscribe" option, by managing your preferences within your account or by emailing with a message notifying us of the service for which you want to withdraw your consent.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. We will comply with this request unless we have a lawful reason to keep the data, for example, we are required by law to keep the data for a certain period.
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. We will comply with this request unless we have a lawful reason to keep processing the data. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example, if you want us to establish its accuracy or the reason for processing it.
  • Request data portability of your personal information. In certain circumstances, you may have the right to require that we provide you with an electronic copy of your personal information either for your own use or so that you can share it with another organisation. Where this right applies, you can ask us, where feasible, to transmit your personal data directly to the other party.
  • Complaints if you would like to complain about how we use your personal information, please contact us on data@Connect to or via our complaints procedure. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), which is the UK supervisory authority for data protection matters. Please visit the ICO website for instructions.


Do I need to do anything to help keep my data safe?

We will keep your data safe as set out in this policy.

Sending information online is never 100% secure and we cannot guarantee the security of data sent to us in this way. Data sent over the internet is at your own risk.


How do I manage my marketing preferences?

If you have consented we may use your personal information to provide you with direct marketing information about our services. Our direct marketing may be by email, telephone, post or SMS or such other method(s) as may become relevant and to which you have consented.

You can sign up to receive a monthly update from Connect to Kindness by email telling you about our news services.

We will ensure that any direct marketing from us and which is sent by electronic means will provide a simple means for you to stop further communications, in accordance with applicable law. For example, in emails, we may provide you with an "unsubscribe" link, or an email address to which you can send an opt-out request.


How long will Connect to Kindness keep information about me?

Connect to Kindness will usually only keep your data for as long as necessary to give you the services that you are using. Your data will then be securely deleted.


Cookies on Connect to Kindness

Connect to Kindness's website uses cookies.

By using the site you are consenting to Connect to Kindness's use of cookies in line with the guidelines below.

  • Connect to Kindness uses cookies to ensure that we give you the best experience on our website.
  • Please be aware that if you visit a Connect to Kindness page which contains embedded content from social media, third party cookies may track your use of the Connect to Kindness website.

Freedom of information and your information

Connect to Kindness is subject to the Freedom of Information Act 2000 (FOI). This means that any information we hold, which could include any information you have provided to us, may potentially be disclosable if an FOI request is made unless Connect to Kindness has a lawful reason for not disclosing such information.


Changes to this policy

Data security is important to us and we will keep this policy under review.

We may change this policy from time to time by updating this page to reflect changes in the law and/or our privacy practices.

We will update the date at the top of the policy when this happens. We encourage you to check this policy for changes when you revisit our website and before you give us personal information. If you do not agree to any changes that we make, please do not continue to use our services.


Contact us about privacy

Please send all comments, queries or requests in relation to this Privacy Policy and/or the way in which we manage your personal information here.


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